BEST PRACTICES
Inclusive Service Design
Inclusive Service Design is the practice of creating services that are accessible, usable, and beneficial to the widest possible range of people, accounting for variations in abilities, cultures, languages, ages, genders, and socioeconomic statuses.
- KEYNOTE EXPERTS
- SERVICE TEMPLATES
Agenda
Inclusion is central to a world leading digital nation
Digital inclusion, the equitable access to the online world and its benefits, stands as the bedrock upon which thriving digital societies are built.
Becoming a world-leading digital nation isn’t just about tech—it’s about building a future where every citizen, community, and business can thrive in a fully connected world.
At the heart of this vision lies Inclusive Service Design—a principle that ensures digital transformation is not an exclusive privilege but a universal opportunity. Inclusive Service Design transcends traditional approaches to technology development by placing people at its core.
Best Practices
Through case studies, expert insights, and practical frameworks, we will uncover how inclusive service design is not just a tool but a mindset—a way to reimagine public services, drive economic progress, and build trust in a digital age.
- Social Tech Innovations: Fusing entrepreneurism and social innovation helps grow the scale and capability of new solutions to improve accessibility and inclusion, like Gavin Neate's WelcoMe.
- Standards and Best Practices: The Digital Scotland Service Manual consolidates expert guidance, standards, and tools to support user-centered, accessible, and efficient digital service design.
- Exemplar Case Studies: Major digital transformation programs like Social Security Scotland offer best practices for others to learn from.
- Multi-sector collaboration - Meeting complex and challenging societal needs requires collaboration across multiple organizations like Third Sector bodies, as demonstrated by the Digital Lifelines project.
As Scotland charts its path to global leadership, this series serves as both a blueprint and an inspiration for creating a digital nation where innovation meets inclusion, and where every voice matters.
Faculty Experts
Larry Cooper - VP Innovation, Microsoft
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Tina Alders - Head of Channel, Cisco
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Larry Cooper - VP Innovation, Microsoft
Ad facilisis tincidunt fringilla tellus aptent orci. Leo dolor iaculis mollis rhoncus vel.
Tina Alders - Head of Channel, Cisco
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Webinar Series >>
Join our learning community to attend expert webinars and network with peer attendees.
Webinar Series: Inclusive Service Design. Best Practices for Empowering Every Voice in a Scottish Digital Nation.