WEBINAR SERIES
Agenda
The ambition to become a world-leading digital nation is not merely about technological advancement; it is about crafting a future where every citizen, community, and business thrives in an interconnected world.
At the heart of this vision lies Inclusive Service Design—a principle that ensures digital transformation is not an exclusive privilege but a universal opportunity. Inclusive Service Design transcends traditional approaches to technology development by placing people at its core.
This series explores how Scotland can harness the power of inclusive design to build a digital nation that is equitable, innovative, and globally competitive.
What You'll Learn
Through case studies, expert insights, and practical frameworks, we will uncover how inclusive service design is not just a tool but a mindset—a way to reimagine public services, drive economic progress, and build trust in a digital age.
- Standards and Best Practices: The Digital Scotland Service Manual consolidates expert guidance, standards, and tools to support user-centered, accessible, and efficient digital service design.
- Exemplar Case Studies: Major digital transformation programs like Social Security Scotland offer best practices for others to learn from.
- Multi-sector collaboration - Meeting complex and challenging societal needs requires collaboration across multiple organizations like Third Sector bodies, as demonstrated by the Digital Lifelines project.
As Scotland charts its path to global leadership, this series serves as both a blueprint and an inspiration for creating a digital nation where innovation meets inclusion, and where every voice matters.
Expert Speakers
Larry Cooper - VP Innovation, Microsoft
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Tina Alders - Head of Channel, Cisco
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Larry Cooper - VP Innovation, Microsoft
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Tina Alders - Head of Channel, Cisco
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Webinar Series: Inclusive Service Design. Best Practices for Empowering Every Voice in a Scottish Digital Nation.
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Katie Murrie - Service Design Academy
- March 25
- 55 mins